At TestBank.Pro, we are committed to delivering quality academic resources and ensuring a transparent experience for our customers. Please read our policy below to understand your rights regarding refunds and returns.

TESTBANK PRO Refunds and Returns Policy

1. Eligibility for Refunds

1.1 Digital Products:
Due to the nature of digital content, all sales of downloadable products (e.g., test banks, solution manuals) are considered final once the download link is delivered. We do not offer refunds or returns for digital products unless you encounter a technical issue.

1.2 Exceptions:
If a digital product is defective, inaccessible, or significantly different from its description, you may request a resolution within 7 days of purchase.

2. Refund Request Process

To initiate a refund request for eligible cases:

  • Contact us at [email protected] within 7 days of purchase.

  • Include your order number, a brief explanation of the issue, and supporting details/screenshots if applicable.

  • Our team will review your request and respond within 2–3 business days.

3. Refund Approval and Processing

  • If approved, the refund will be issued via your original payment method.

  • Processing times may vary depending on your financial institution but typically take between 5 to 10 business days.

  • You will receive an email confirmation once the refund has been initiated.

4. Non-Refundable Situations

Refunds will not be granted in the following cases:

  • You purchased the wrong product and accessed or downloaded it.

  • You changed your mind after purchasing a digital item.

  • Your device or software is incompatible with our file formats.

  • The product was bought from a third-party or unauthorized reseller.

  • Misuse, tampering, or sharing of product files.

5. Contact Us

If you have any questions or concerns about your order or this policy, we’re here to help.
📧 Email: [email protected]